Refund policy

Digital Products

Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges on digital downloads. Please review the product description and any available previews before making a purchase.

Personalised Products

Due to the nature of personalised products, all sales are final. We do not offer refunds or exchanges on personalised products. Please review the product description and any available previews before making a purchase.

Download Issues
If you experience any issues with your download, please contact me using the "contact me" page, and we will assist you promptly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Upon receiving your order, if it does not live up to your expectations you have the right to return them within 14 days. This excludes any bespoke, made to order, personalised or embossed items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Posting

  • When returning an item the seller is responsible for postage costs.
  • All returned items need to be in new, unused and unmarked condition.
  • Customers are responsible for collecting parcels held at local shipping facilities. If parcels have not been claimed and have been returned to NW-Hideaway, the customer will need to cover the cost of shipping back to them.
  • If any import fees or taxes are due to be paid by the seller for a return of an item from overseas, this amount will be taken out of the total amount available for a refund.